Please arrive 5–10 minutes before class starts. Late arrivals of more than 5 minutes cannot be admitted, out of respect for your fellow clients and the instructor.
Grip socks required
No shoes in the studio: grip socks are a must for safety on the Reformer. Forgot yours? No worries, you can grab a pair at the studio for €15.
Cancellation
Cancel up to 24 hours before class at no charge. Late cancellations and no-shows will use up your credit. We appreciate your respect for our trainers' time.
Share the space
This is a shared space for focus and flow. Keep your voice low, your phone tucked away, and your energy calm so everyone can stay present in their practice.
Fresh & clean
Every Reformer is wiped down and reset between sessions. You'll find natural sprays and cloths around the studio if you'd like to freshen up your spot too.
We've got you
Pregnant, injured, or working around a niggle? Give your trainer a heads-up before class and we'll tailor the movements to your body.
Yes! We have our own Matcha Bar. Premium matcha, lattes and selected wellness drinks, enjoy before or after your class.
Can I bring my own mat?+
No separate mat is needed for Reformer Pilates: the Reformer has padded surfaces. Grip socks are required and available at the studio for €15 a pair.
Do I need special clothing or equipment?+
Comfortable, close-fitting sportswear is ideal. Grip socks are a must for safety on the Reformer, you can pick up a pair at the studio for €15 if you need them.
Why is punctuality so important?+
Please arrive at least 5 minutes before class. Latecomers of more than 5 minutes cannot enter so as not to disturb the session. Your booking will be forfeited in this case.
Are classes suitable for beginners?+
Yes! All our classes are explained in a beginner-friendly way. We recommend starting with Classic Flow. Just let your trainer know it's your first visit.
Does the studio have changing facilities?+
We have changing areas and toilets, but no showers. We recommend arriving in your workout clothes or changing quickly on site.
Do I need grip socks and where can I get them?+
Grip socks are required on the Reformer for safety: regular socks or bare feet are not permitted on the equipment. If you don't have a pair, we sell them at the studio for €15.
Where can I park?+
Rotebühlplatz car park is about 10 minutes on foot. Street parking is available on Bismarckstraße. We recommend public transport: the U3/U8 Schwab-/Bebelstraße stop is 5 minutes away.
How early should I arrive before class?+
For your first visit we recommend arriving 10–15 minutes early. That gives you time to get to know the studio and ask any questions.
Which class is right for me?+
Beginners should start with Classic Flow. More experienced clients can jump straight into Power Flow or Sculpt & Tone. Not sure? Write to us, we'll advise you personally.
How far in advance can I cancel a class?+
Cancellations are free up to 24 hours before class. Late cancellations or no-shows will be deducted from your credit.
What happens to my credit if I cancel late?+
A late cancellation (within 24 hours) or no-show will count as a used session. Exceptions for illness can be considered on request.
What payment methods are available?+
We accept credit card, PayPal and bank transfer online. At the studio we also accept cash and debit card.
Do you offer gift cards?+
Yes! PILACHA gift cards are available in amounts of €30, €50, €100 and €200, in studio or online. Valid for 2 years from purchase.
How do I redeem a gift card?+
Gift cards can be redeemed during the online booking process or directly at reception. Simply enter or show your voucher code.